My Passport for Mac Troubleshoot

A good hard drive is an important aspect of any computer. WD My Passport offers exceptional value for money and proper storage to your computer but it, just like any device, can malfunction. To troubleshoot your past and present issues consult the suggestions below.

My Passport not showing up or working on Mac

To resolve this issue you should safely remove the WD My Passport and reconnect it to the USB port. Gently insert it back. In case the issue persists, check your USB cable and port as they may be damaged.

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My Passport not showing up in Disk Utility

Open Disk Utility and then select the left-side panel and click the First Aid button. Click the Run button that will come up to repair your hard drive using disk utility. In case this doesn’t solve the problem attempt using it on another computer.

Formatting the WD My Passport on Windows

In a situation where the drive has been corrupted or connects but has persisting issues during operation, you should try formatting it. For Windows OS follow the following steps. Click the Start button and type “this pc” in the search bar. Select This PC app which will open a new Windows Explorer window. Check the list of installed drives and their drive letters on the left side of the screen. Locate the WD My Passport drive and right-click it. Select Format from the pop-up menu. From here select the File System option, pick either exFAT or FAT32. Type a relevant name in the Volume label field and utilize the Quick Format option, then click Start.

Formatting the WD My Passport on Mac

Mac requires a different approach. After connecting the hard drive an icon for it will appear on the desktop. On macOS Dock select Finder and navigate to the Utilities section of the Applications option. Select Disk Utility and click the Erase tab. In this dialog window select Volume Format and choose one from APFS, MS-DOS, or ex-FAT. Usually, the best option is the ex-FAT file system. Press the Erase button and let the process finish. Data will be wiped but so will any issues present data might have caused.